Shift Lead: Customer Experience & Store Ops

S&G Stores; Coldwater (OH); On-site; USD 16,531 - 24,796; Full time

Job summary

S&G Stores is seeking a Shift Lead to support the store manager in daily operations, ensuring efficiency and compliance with applicable laws and Company policies. The role emphasizes leading staff, maximizing sales, and maintaining asset controls.

The position requires excellent customer service, the ability to handle cash transactions with integrity, and the flexibility to work varied shifts, including busy periods, weekends, and holidays.

Qualifications

• Retail or customer service experience required.
• Able to lift up to 50 pounds occasionally and up to 10 pounds frequently.
• Must be able to stand for an entire shift.
• Available to work various shifts including weekends, evenings, and holidays.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card‑based transactions with efficiency and integrity.
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures all merchandising and marketing programs are executed properly, including maintaining plan‑o‑gram integrity and sign placement.
• Monitors store activities to ensure transactions are conducted properly.
• Ensures foodservice products are fresh and appealing by rotating products and removing out‑of‑date items.

Skills

Retail experience

Customer service

Job description

S&G Stores is seeking a Shift Lead to support the store manager in daily operations, ensuring efficiency and compliance with applicable laws and Company policies. The role emphasizes leading staff, maximizing sales, and maintaining asset controls.

The position requires excellent customer service, the ability to handle cash transactions with integrity, and the flexibility to work varied shifts, including busy periods, weekends, and holidays.