Shift Lead — Retail Operations & Customer Service

S&G Stores; Oregon (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

S&G Stores is seeking a Shift Lead to directly support the store manager, helping the store operate efficiently while ensuring compliance with laws and company policy. The role focuses on staff management, sales optimization, and asset protection to maximize profits.

The Shift Lead will work closely with the Store Manager to ensure excellent customer service, proper merchandising, and safe, efficient store operations across shifts and busy periods.

Qualifications

• Retail experience is required.
• Customer service experience is required.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card-based transactions with efficiency and integrity.
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement.
• Monitors store activities to ensure that transactions are taking place in the proper manner.
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.

Skills

Retail experience

Customer service

Job description

S&G Stores is seeking a Shift Lead to directly support the store manager, helping the store operate efficiently while ensuring compliance with laws and company policy. The role focuses on staff management, sales optimization, and asset protection to maximize profits.

The Shift Lead will work closely with the Store Manager to ensure excellent customer service, proper merchandising, and safe, efficient store operations across shifts and busy periods.