Shift Lead: Customer Experience & Store Ops

S&G Stores; Galion (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

S&G Stores in Ohio is seeking a Shift Lead to support the Store Manager in daily operations, ensuring compliance with policies and driving sales while safeguarding assets. The role emphasizes customer service leadership, proper cash handling, and execution of merchandising programs, with the ability to stand, lift, and work varied shifts including weekends and holidays.

You will supervise team members, ensure safety, rotate stock and foodservice items, and maintain an organized store appearance

Qualifications

• Retail experience / Customer Service Experience Required.
• Able to lift 50 pounds occasionally.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically perform climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods, e.g. in the store, outside, and in the cooler.
• Available to work various shifts and days of the week including weekends, evenings, and holidays.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card‑based transactions with efficiency and integrity.
• Responds quickly to all emergencies for safety and security of customers and employees.
• Ensures merchandising and marketing programs are executed properly, including plan‑o‑gram integrity and sign placement.
• Monitors store activities to ensure transactions are conducted properly.
• Ensures foodservice products are rotated to stay fresh and appealing.

Skills

Retail experience

Customer service

Job description

S&G Stores in Ohio is seeking a Shift Lead to support the Store Manager in daily operations, ensuring compliance with policies and driving sales while safeguarding assets. The role emphasizes customer service leadership, proper cash handling, and execution of merchandising programs, with the ability to stand, lift, and work varied shifts including weekends and holidays.

You will supervise team members, ensure safety, rotate stock and foodservice items, and maintain an organized store appearance