Store Operations Lead - Customer Service and Merchandising

S&G Stores; Whitmore Lake (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

S&G Stores is seeking a Shift Lead to support the store manager by ensuring smooth operations and compliance with laws and policies while driving sales and protecting assets. You will lead excellent customer service, supervise associates, and partner with the Store Manager to maximize profitability.

This role requires physical stamina, the ability to lift up to 50 pounds occasionally, stand for long periods, and work varied shifts including weekends and holidays.

Qualifications

• Retail or customer service experience required.
• Able to lift up to 50 pounds occasionally and stand for the shift.
• Able to perform repetitive physical tasks and withstand intermittent temperatures.

Responsibilities

• Provides excellent customer service leadership
• Ensures that all company policies are being followed
• Promotes and maintains a clean and organized store appearance inside and out
• Can handle cash and card-based transactions with efficiency and integrity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
• Monitors store activities to ensure that transactions are taking place in the proper manner; ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products

Skills

Customer service

Cash handling

Job description

S&G Stores is seeking a Shift Lead to support the store manager by ensuring smooth operations and compliance with laws and policies while driving sales and protecting assets. You will lead excellent customer service, supervise associates, and partner with the Store Manager to maximize profitability.

This role requires physical stamina, the ability to lift up to 50 pounds occasionally, stand for long periods, and work varied shifts including weekends and holidays.