Store Operations Lead: Customer Service & Merchandising

S&G Stores; Holland (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

S&G Stores in Holland, Ohio is seeking a Shift Lead to support the store manager and help ensure smooth operations, sales, and policy compliance while maintaining asset controls.

You will lead customer service, supervise team members, handle cash transactions, and ensure the store presents a clean, inviting environment during all shifts, including weekends and holidays. This role requires physical stamina for lifting, standing, and varied temperatures.

Qualifications

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g. in the store, outside, and in the cooler.
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

Responsibilities

• Provides excellent customer service leadership
• Ensures that all company policies are being followed
• Promotes and maintains a clean and organized store appearance inside and out
• Can handle cash and card‑based transactions with efficiency and integrity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan‑o‑gram integrity and appropriate sign placement
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products

Skills

Retail experience

Customer service

Job description

S&G Stores in Holland, Ohio is seeking a Shift Lead to support the store manager and help ensure smooth operations, sales, and policy compliance while maintaining asset controls.

You will lead customer service, supervise team members, handle cash transactions, and ensure the store presents a clean, inviting environment during all shifts, including weekends and holidays. This role requires physical stamina for lifting, standing, and varied temperatures.