Night Shift Customer Service Lead — Store Operations

S&G Stores; Toledo (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

S&G Stores in Toledo, OH seeks a shift supervisor to directly support the store manager, ensuring smooth operation, policy adherence, and service leadership. This role helps maximize sales and maintain asset control.

3rd shift hours are 10:00pm–6:00am or 11:00pm–7:00am, with potential shift differential. The ideal candidate has retail or customer service experience, can lift up to 50 pounds, stand for long periods, and work weekends.

Qualifications

• Retail or customer service experience required.
• Able to lift up to 50 pounds.
• Able to stand for an entire shift.
• Available to work weekends/evenings/busy periods.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure merchandising and programs are implemented properly with correct sign placement.
• Ensure foodservice products are fresh by rotating and removing out-of-date items.
• Monitor store activities to ensure proper transactions.
• Respond quickly to emergencies for safety of customers and employees.

Skills

Customer service

Retail experience

Team leadership

Job description

S&G Stores in Toledo, OH seeks a shift supervisor to directly support the store manager, ensuring smooth operation, policy adherence, and service leadership. This role helps maximize sales and maintain asset control.

3rd shift hours are 10:00pm–6:00am or 11:00pm–7:00am, with potential shift differential. The ideal candidate has retail or customer service experience, can lift up to 50 pounds, stand for long periods, and work weekends.