Store Shift Lead: Customer Experience & Ops

Walgreens; Roscoe Township (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens in Roscoe Township, IL is seeking a team member to open and close the store when management is not present, handle cash and backroom tasks, and ensure the floor and stock room are ready for business. You will also assist with deliveries, pricing changes, and basic bookkeeping.

The role emphasizes delivering a distinctive customer experience through proactive service, teamwork, and compliance with store procedures and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store, including cash handling and ensuring readiness for business.
• Assist with inventory, pricing, backroom organization, and vendor deliveries.
• Provide exceptional customer service and resolve issues to uphold Walgreens standards.
• Maintain store cleanliness, signage, and compliance with policies.

Skills

Leadership experience

Retail experience

Customer service

Education

PTCB certification or pharmacy license

Tools

POS system

Inventory management system

Job description

Walgreens in Roscoe Township, IL is seeking a team member to open and close the store when management is not present, handle cash and backroom tasks, and ensure the floor and stock room are ready for business. You will also assist with deliveries, pricing changes, and basic bookkeeping.

The role emphasizes delivering a distinctive customer experience through proactive service, teamwork, and compliance with store procedures and local regulations.