Store Shift Lead: Customer Experience & Ops

Walgreens; Lombard (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store when management is not available, handling cash and ensuring the floor and stock room are ready for the business day. You will also assist with returns, refunds, and pricing while delivering a superior customer experience.

The role emphasizes welcoming customers, resolving questions, and modeling Walgreens service traits to ensure a distinctive experience for every guest.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management and ensure cash handling readiness.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Engage customers and patients by greeting them and offering assistance with products and services.

Skills

Leadership experience

Fluent English

Store systems knowledge

Store equipment knowledge

Education

PTCB certification or pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens is seeking a capable team member to open and close the store when management is not available, handling cash and ensuring the floor and stock room are ready for the business day. You will also assist with returns, refunds, and pricing while delivering a superior customer experience.

The role emphasizes welcoming customers, resolving questions, and modeling Walgreens service traits to ensure a distinctive experience for every guest.