Store Shift Lead - Customer Experience & Ops

Walgreens; Niles (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Niles, IL seeks a dependable team member to open and close the store when management is unavailable, handle daily cash and POS transactions, and ensure the floor and stock room are ready for business. You will resolve customer inquiries and support store operations including returns and pricing updates.

The role emphasizes delivering a distinctive Walgreens customer experience and training teammates in service excellence, with a focus on accuracy and compliance.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Ability to handle cash and use a POS accurately.

Responsibilities

• Open and close the store in the absence of management, including required cash handling and ensuring readiness for the business day.
• Process product returns, order voids, refunds, cash drops, and provide change at registers.
• Foster a distinctive customer experience and model Walgreens service traits.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens in Niles, IL seeks a dependable team member to open and close the store when management is unavailable, handle daily cash and POS transactions, and ensure the floor and stock room are ready for business. You will resolve customer inquiries and support store operations including returns and pricing updates.

The role emphasizes delivering a distinctive Walgreens customer experience and training teammates in service excellence, with a focus on accuracy and compliance.