Store Shift Lead: Customer Experience & Operations

Walgreens; Alton (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Alton, IL is seeking a team member to open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for business. You will assist customers, process returns, and manage pricing and displays to create a positive shopping experience.

The role emphasizes reliable leadership, accurate cash handling, and strong customer service to deliver Walgreens’ distinctive service.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change as needed.
• Models and delivers a distinctive customer experience.
• Greet and assist customers with products and services; resolve issues to ensure satisfaction.
• Manage cash registers, price changes, and voids; assist with order exceptions and backroom operations.
• Assist with displays, inventory counts, and stock rotation; support merchandising and pricing as required.
• Ensure policy compliance, store cleanliness, and upkeep; support pharmacy window operations when requested.

Skills

Leadership experience

Retail key holder

Customer service

Job description

Walgreens in Alton, IL is seeking a team member to open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for business. You will assist customers, process returns, and manage pricing and displays to create a positive shopping experience.

The role emphasizes reliable leadership, accurate cash handling, and strong customer service to deliver Walgreens’ distinctive service.