Store Shift Lead: Customer Experience & Ops

Walgreens; Manassas (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store team member to open and close the store when management is not present, handle cash and basic back‑office functions, and ensure the floor and stock room are ready each day.

The role emphasizes delivering a distinctive customer experience, assisting customers, and supporting inventory, pricing, and displays while maintaining policy compliance and a welcoming store environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store when management is absent, including system start-ups, cash handling, and preparing the floor and stock room for the day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team by communicating assigned tasks when store management is not present.
• Reports disciplinary issues and customer complaints to management.
• Ensures policy compliance, proper store condition, pricing, and signage; supports inventory control and basic bookkeeping tasks.

Skills

Leadership

Customer Service

English Proficiency

Job description

Walgreens is seeking a store team member to open and close the store when management is not present, handle cash and basic back‑office functions, and ensure the floor and stock room are ready each day.

The role emphasizes delivering a distinctive customer experience, assisting customers, and supporting inventory, pricing, and displays while maintaining policy compliance and a welcoming store environment.