Store Shift Lead: Customer Experience & Operations

Walgreens; Elmhurst (IL); On-site; USD 48,712,000 - 57,308,000; Full time

Job summary

Walgreens in Elmhurst, IL is seeking a Store Associate capable of opening/closing the store in the absence of management and delivering a distinctive customer experience. You will handle cash, refunds, price changes, and basic store maintenance while ensuring compliance with policies and local regulations.

The role emphasizes teamwork, communication, and cash-handling accuracy, with opportunities to learn store operations, inventory, and vendor coordination on a fast-paced retail floor.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Experience with cash handling, returns, refunds, and basic POS operations.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups.
• Completes product returns, order voids, customer refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Manages store inventory, displays, pricing signage, and basic department pricing.
• Assists with vendor deliveries and backdoor opening for deliveries as needed.

Skills

Leadership

Customer service

English proficiency

Cash handling

Teamwork

Education

PTCB certification or Pharmacy license

Tools

POS system

Store systems

Inventory software

Job description

Walgreens in Elmhurst, IL is seeking a Store Associate capable of opening/closing the store in the absence of management and delivering a distinctive customer experience. You will handle cash, refunds, price changes, and basic store maintenance while ensuring compliance with policies and local regulations.

The role emphasizes teamwork, communication, and cash-handling accuracy, with opportunities to learn store operations, inventory, and vendor coordination on a fast-paced retail floor.