Store Shift Lead - Customer Experience & Ops

Walgreens; Machesney Park (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking an accountable team member to open and close the store in the manager's absence, perform cash handling, and ensure readiness for business. You will engage customers, resolve issues, and support inventory, pricing, and displays to drive a positive shopping experience.

Responsibilities include processing returns, refunds, and vendor deliveries, maintaining store systems, and upholding safety and regulatory compliance. English fluency and 1 year of leadership are required.

Qualifications

• One year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Willing to obtain PTCB certification or pharmacy license as required.

Responsibilities

• Opens and closes the store in the absence of management and handles required cash procedures.
• Handles returns, refunds, cash drops, and provides change.
• Delivers a distinctive and delightful customer experience and assists customers.
• Maintains key responsibilities for opening back door and vendor deliveries.
• Registers all sales, verifies pricing, and records scanner errors or voids.
• Assists with displays, pricing, and stock organization; ensures accurate signage.

Skills

Leadership

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens is seeking an accountable team member to open and close the store in the manager's absence, perform cash handling, and ensure readiness for business. You will engage customers, resolve issues, and support inventory, pricing, and displays to drive a positive shopping experience.

Responsibilities include processing returns, refunds, and vendor deliveries, maintaining store systems, and upholding safety and regulatory compliance. English fluency and 1 year of leadership are required.