Store Shift Lead - Customer Experience and Operations

Walgreens; Poland Township (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a Store Lead to open and close the store in the absence of management, handle cash operations, maintain inventory, and promote a distinctive customer experience. The role emphasizes strong English communication, leadership, and knowledge of store systems.

Responsibilities include assisting with vendor deliveries, pricing changes, displays, and ensuring compliance with state laws for regulated products. A one-year leadership or key-holder background is preferred.

Qualifications

• Minimum one year of leadership or key-holder experience.
• Fluent reading, writing, and speaking English.
• Willingness to work in a retail environment with varying shifts.
• Working knowledge of store systems and equipment.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Coaches team members on customer service best practices to deliver a distinctive experience.
• Maintains accurate inventory counts and pricing signage; manages stockroom and backroom operations.
• Responsible for bag checks of team members and ensuring store cleanliness and appearance.
• Assists with promotional displays, price changes, and adherence to local regulations.

Job description

Walgreens is seeking a Store Lead to open and close the store in the absence of management, handle cash operations, maintain inventory, and promote a distinctive customer experience. The role emphasizes strong English communication, leadership, and knowledge of store systems.

Responsibilities include assisting with vendor deliveries, pricing changes, displays, and ensuring compliance with state laws for regulated products. A one-year leadership or key-holder background is preferred.