Store Shift Lead: Elevate Customer Experience

Walgreens; Wilmington (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens seeks an on-site associate to open/close the store in the manager's absence, handle cash tasks, and ensure readiness for business. You will engage customers, support vendor deliveries, manage pricing, and maintain inventory accuracy.

Responsibilities include handling returns, training team members on service standards, and supporting store operations and compliance. English fluency and a year of leadership experience are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete product returns, order voids, refunds, cash drops, and provide change to registers.
• Model and deliver a distinctive customer experience.
• Greet customers and assist with products and services; resolve issues for a positive experience.
• Hold store keys to open/close without management; assist with vendor deliveries via back door.
• Register sales, record scanning errors and price verifications; handle voids.
• Review order exceptions and assist reverse logistics (returns, disposables).
• Assist with displays, resets, and pricing signage; ensure local regulations compliance.

Skills

Leadership experience

English fluency

Inventory control

Education

PTCB certification or pharmacy license

Tools

Store operations systems

Job description

Walgreens seeks an on-site associate to open/close the store in the manager's absence, handle cash tasks, and ensure readiness for business. You will engage customers, support vendor deliveries, manage pricing, and maintain inventory accuracy.

Responsibilities include handling returns, training team members on service standards, and supporting store operations and compliance. English fluency and a year of leadership experience are required.