Store Shift Lead - Customer Experience & Operations

Walgreens; Crown Point (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store in the absence of management, handle cash and register accuracy, and maintain floor and stock room readiness. You will engage customers to deliver a distinctive service experience while supporting deliveries and inventory control.

The role emphasizes reliability, accurate cash handling, and customer-focused service in a fast-paced retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Willingness to obtain or maintain PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, handling cash, and preparing the floor and stock room.
• Completes product returns, refunds, and cash handling tasks with accuracy.
• Engages customers to deliver a distinctive customer experience and assist with needs.
• Assists with vendor deliveries and backdoor access when needed.
• Maintains accurate sales records and reacts to price checks, voids, and register issues.
• Maintains inventory accuracy and stock rotation in all departments.
• Supports pricing changes and proper signage to reflect local regulations.
• Performs basic bookkeeping and assists with store maintenance as required.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Store equipment

Job description

Walgreens is seeking a capable team member to open and close the store in the absence of management, handle cash and register accuracy, and maintain floor and stock room readiness. You will engage customers to deliver a distinctive service experience while supporting deliveries and inventory control.

The role emphasizes reliability, accurate cash handling, and customer-focused service in a fast-paced retail environment.