Store Shift Lead: Customer Experience & Ops

Walgreens; Ramsey (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a store team member who can open and close the shop in the absence of management, handle cash and assist customers with questions and products. The role emphasizes delivering a distinctive and delightful customer experience while supporting inventory and pricing tasks.

The ideal candidate holds at least one year of leadership or retail key holder experience and is fluent in English, with a commitment to policy compliance and professional conduct.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Willing to comply with company policies and maintain professional conduct.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring readiness for business.
• Assist with inventory, pricing changes, and display development to support sales.
• Provide excellent customer service and resolve issues to ensure a positive experience for customers and patients.
• Support with pharmacy out window and regulatory compliance as needed.
• Maintain store cleanliness, organize back room and front of store, and assist with vendor deliveries.

Skills

Leadership

Retail experience

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens is seeking a store team member who can open and close the shop in the absence of management, handle cash and assist customers with questions and products. The role emphasizes delivering a distinctive and delightful customer experience while supporting inventory and pricing tasks.

The ideal candidate holds at least one year of leadership or retail key holder experience and is fluent in English, with a commitment to policy compliance and professional conduct.