Store Shift Lead — Customer Experience & Operations

Walgreens; Middletown (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a team-oriented individual to help open and close the store, handle cash and pricing tasks, and assist with deliveries and stock management. The role emphasizes delivering a high-quality customer experience, maintaining inventory accuracy, and supporting supervision when management is away.

Ideal candidates bring leadership experience, strong customer service skills, and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, start up systems, manage cash handling, and prepare the floor and stock room for the day.
• Process returns, refunds, cash drops, and provide change to registers with accuracy.
• Deliver a distinctive and delightful customer experience and model best practices in customer service.
• Assist with vendor deliveries, pricing tasks, and basic bookkeeping while ensuring compliance with store policies.
• Support inventory accuracy, display development, and stock rotation to maintain product organization.
• Communicate tasks to team members in management's absence and report issues to management.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens is seeking a team-oriented individual to help open and close the store, handle cash and pricing tasks, and assist with deliveries and stock management. The role emphasizes delivering a high-quality customer experience, maintaining inventory accuracy, and supporting supervision when management is away.

Ideal candidates bring leadership experience, strong customer service skills, and fluency in English.