Store Shift Lead: Customer Experience & Operations

Walgreens; Denver (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a retail team member to open and close the store when management is unavailable, handle cash and returns, and deliver a friendly, proactive customer experience. You will support inventory, pricing, and displays, ensuring compliance with local regulations and maintaining a clean, organized store environment.

The role emphasizes teamwork, dependable attendance, and excellent English communication to serve customers and patients effectively.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• We are an Equal Opportunity Employer; prior certification or license requirements may vary by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, refunds, and cash handling while maintaining accuracy on the POS.
• Provides a distinctive customer experience and assists customers to identify needs and solutions.
• Manages store keys, price changes, signage, and basic pricing tasks per local regulations.
• Supports inventory counts, backroom organization, and displays as directed by management.
• Ensures compliance with state laws for regulated products and maintains store appearance.

Skills

Leadership

Retail experience

English proficiency

Job description

Walgreens is seeking a retail team member to open and close the store when management is unavailable, handle cash and returns, and deliver a friendly, proactive customer experience. You will support inventory, pricing, and displays, ensuring compliance with local regulations and maintaining a clean, organized store environment.

The role emphasizes teamwork, dependable attendance, and excellent English communication to serve customers and patients effectively.