Store Shift Lead - Customer Experience & Operations Coach

Walgreens; Perry Hall (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store team member to open and close the store when management is absent, handling cash, pricing, and ensuring readiness for the day. You will engage customers, process returns, and support backroom operations to keep shelves stocked and compliant with policies.

You will model exceptional service, train teammates, and contribute to a clean, well-organized store while maintaining safety and regulatory standards.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Coordinates with team on inventory, pricing signage, and backroom organization; assists with stock and vendor deliveries as needed.
• Registers sales, records scanning errors, price verifications, and voids; supports store maintenance and cleanliness.
• Assists with displays, resets, and promotions; maintains policy compliance and professional store appearance.
• Performs basic bookkeeping, cash counts, and supports daily operations and communications between management and staff.

Tools

POS system

Job description

Walgreens is seeking a store team member to open and close the store when management is absent, handling cash, pricing, and ensuring readiness for the day. You will engage customers, process returns, and support backroom operations to keep shelves stocked and compliant with policies.

You will model exceptional service, train teammates, and contribute to a clean, well-organized store while maintaining safety and regulatory standards.