Store Shift Lead: Customer Experience & Operations

Walgreens; Irving (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store teammate who will open and close the store in the absence of management, handle cash at registers, and ensure the floor and stock room are ready for the business day. You will open back doors for deliveries, process returns and refunds, and provide change as needed while delivering a warm, distinctive customer experience.

You will engage customers, resolve issues, and model best practices for exceptional service.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evening and weekend hours.

Responsibilities

• Opens and closes the store in the absence of store management, with cash handling and ensuring readiness for the business day.
• Handles returns, refunds, cash drops, and provides change at registers while maintaining accuracy.
• Engages customers and patients to deliver a distinctive customer experience and resolve issues.
• Manages inventory counts, pricing, signage, and placement to support pricing accuracy.
• Supports backroom processes, vendor deliveries, and basic housekeeping and compliance tasks.

Skills

Leadership experience

English proficiency

Flexible schedule

Education

PTCB/ExCPT certification or pharmacy license

Tools

POS system

Job description

Walgreens is seeking a store teammate who will open and close the store in the absence of management, handle cash at registers, and ensure the floor and stock room are ready for the business day. You will open back doors for deliveries, process returns and refunds, and provide change as needed while delivering a warm, distinctive customer experience.

You will engage customers, resolve issues, and model best practices for exceptional service.