Store Shift Lead: Customer Experience & Operations

Walgreens; Irvington (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, manage cash and returns, and deliver a standout customer experience. You will greet customers, resolve issues, and support inventory, pricing, and merchandising while maintaining store standards.

The role emphasizes strong communication, reliability, and the ability to work without direct supervision when needed. Training and development opportunities accompany a dynamic retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to obtain/maintain PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store when management is absent, including systems start-ups and cash handling.
• Handle returns, voids, refunds, cash drops, and provide change to registers.
• Provide a distinctive and delightful customer experience.
• Engage customers and patients, answer questions, and resolve issues to ensure satisfaction.
• Assist with inventory, pricing, and merchandising tasks and maintain store cleanliness and compliance.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, manage cash and returns, and deliver a standout customer experience. You will greet customers, resolve issues, and support inventory, pricing, and merchandising while maintaining store standards.

The role emphasizes strong communication, reliability, and the ability to work without direct supervision when needed. Training and development opportunities accompany a dynamic retail environment.