Store Shift Lead: Elevate Ops & Customer Experience

Walgreens; California (MO); On-site; USD 29,000 - 33,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store when management is unavailable, handle cash and back-end processes, and ensure the floor and stock room are ready for business. The role also involves handling back door deliveries and model a friendly customer experience.

The position includes engaging customers, resolving issues, coaching others on service best practices, and maintaining inventory accuracy, pricing, and store signage.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles start-ups, cash handling, and floor readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive customer experience.
• Holds store keys to open/close without management; assists with vendor deliveries and stockroom readiness.
• Maintains inventory accuracy, pricing, signage and basic department pricing tasks.
• Gathers and documents sales, scans errors, price verifications, and voids; assists with day-to-day bookkeeping tasks.

Skills

Leadership experience

English fluency

Education

Pharmacy license / PTCB certification

Job description

Walgreens is seeking a capable team member to open and close the store when management is unavailable, handle cash and back-end processes, and ensure the floor and stock room are ready for business. The role also involves handling back door deliveries and model a friendly customer experience.

The position includes engaging customers, resolving issues, coaching others on service best practices, and maintaining inventory accuracy, pricing, and store signage.