Store Shift Lead - Customer Experience & Operations

Walgreens; West Des Moines (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in West Des Moines, IA is seeking a store associate with leadership experience to open/close the store when management is unavailable and handle cash and register duties. You will engage customers, resolve issues, and support inventory, displays, and pricing through a busy retail day.

The role emphasizes delivering a distinctive customer experience, maintaining store standards, and coordinating with team members on daily operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, assists with products and services, resolves issues for a positive experience.
• Oversees store keys, stock room and inventory accuracy, and supports backroom operations.

Skills

Leadership experience

Customer service

English fluency

Job description

Walgreens in West Des Moines, IA is seeking a store associate with leadership experience to open/close the store when management is unavailable and handle cash and register duties. You will engage customers, resolve issues, and support inventory, displays, and pricing through a busy retail day.

The role emphasizes delivering a distinctive customer experience, maintaining store standards, and coordinating with team members on daily operations.