Customer Experience & Store Ops Lead

Walgreens; Ottumwa (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Ottumwa, IA seeks an associate to support daily operations and deliver outstanding customer service. You will open the store when management is absent, handle cash, assist with deliveries, and ensure shelves and backroom readiness for the business day.

You will greet customers, help with product questions, process returns, manage pricing and signage, and collaborate with the team to maintain accurate inventory and store standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in absence of store management, including cash handling and system start-ups.
• Complete returns, refunds, cash drops, and changes for registers.
• Ensure a distinctive customer experience and assist customers with products and services.
• Model service best practices and greet customers to deliver proactive assistance.
• Assist with inventory, pricing, and signage to comply with local regulations.

Skills

Leadership experience

Customer service

English proficiency

Job description

Walgreens in Ottumwa, IA seeks an associate to support daily operations and deliver outstanding customer service. You will open the store when management is absent, handle cash, assist with deliveries, and ensure shelves and backroom readiness for the business day.

You will greet customers, help with product questions, process returns, manage pricing and signage, and collaborate with the team to maintain accurate inventory and store standards.