Shift Lead - Store Ops & Customer Experience

Walgreens; Carroll (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Carroll, IA is seeking a dedicated team member to support store operations and customer service. You will open and close the store when management is unavailable, handle cash, process returns, and ensure shelves and backroom are business-ready.

You will engage customers, assist with products, and model Walgreens service traits to deliver a distinctive and delightful experience. The role requires English fluency and a willingness to work in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management and handle cash processes.
• Assist with cash handling, refunds, and price verifications.
• Deliver a positive, distinctive customer experience.
• Operate store systems and register, including voids and price changes.
• Coordinate with management on deliveries, stock, and backroom operations.
• Support safety and compliance with company policies.
• Assist at Pharmacy out window as requested.

Skills

Leadership experience

English proficiency

Education

PTCB certification

Pharmacy license (state requirements)

Job description

Walgreens in Carroll, IA is seeking a dedicated team member to support store operations and customer service. You will open and close the store when management is unavailable, handle cash, process returns, and ensure shelves and backroom are business-ready.

You will engage customers, assist with products, and model Walgreens service traits to deliver a distinctive and delightful experience. The role requires English fluency and a willingness to work in a fast-paced retail environment.