Store Shift Lead – Customer Experience & Operations

Walgreens; Troy Township (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations in Troy Township, IL. The role involves opening/closing the store, handling cash, and ensuring a welcoming customer experience.

You will engage customers, resolve issues, maintain accurate inventory, and assist with vendor deliveries and pricing tasks. Candidates should have leadership experience and relevant certifications or licensing as noted.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles cash and ensures readiness for the business day.
• Completes returns, refunds, cash drops, and cash register records.
• Delivers a distinctive and delightful customer experience.
• Engages customers and resolves issues to ensure satisfaction.
• Maintains store and stockroom organization, inventory accuracy, and displays.
• Monitors pricing, signage, and compliance with local regulations.
• Supports backroom operations, vendor deliveries, and basic bookkeeping tasks.
• Oversees safety, bag checks, and adherence to company policies.

Skills

Leadership experience

Retail experience

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a dedicated team member to support store operations in Troy Township, IL. The role involves opening/closing the store, handling cash, and ensuring a welcoming customer experience.

You will engage customers, resolve issues, maintain accurate inventory, and assist with vendor deliveries and pricing tasks. Candidates should have leadership experience and relevant certifications or licensing as noted.