Store Shift Lead - Customer Experience Champion

Walgreens; Peoria (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Peoria, IL seeks a team member to open/close the store in the absence of management, handle cash, and ensure floors and stock rooms are ready for the day. You will manage deliveries, returns, refunds, and cash drops, while delivering a distinctive customer experience.

The role includes engaging customers, coaching team members on service standards, assisting with inventory, pricing, and basic operations to support store performance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evening and weekend hours.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive customer experience.
• Holds store keys to open/close without management when necessary and assists with vendor deliveries.

Skills

Leadership experience

English fluency

Education

PTCB/ExCPT certification or pharmacy license

Job description

Walgreens in Peoria, IL seeks a team member to open/close the store in the absence of management, handle cash, and ensure floors and stock rooms are ready for the day. You will manage deliveries, returns, refunds, and cash drops, while delivering a distinctive customer experience.

The role includes engaging customers, coaching team members on service standards, assisting with inventory, pricing, and basic operations to support store performance.