Store Shift Lead: Customer Experience & Operations

Walgreens; Stirling (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a store team member to engage customers, handle opening/closing, and manage cash and returns. You will help maintain inventory, execute pricing tasks, and support store operations while delivering a friendly, efficient customer experience.

Prior leadership experience and fluency in English are required; PTCB certification or pharmacy license may be needed depending on role. This position supports Walgreens' commitment to service and community health.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is preferred.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services to ensure a positive experience.
• Displays customer service best practices and proactive service traits to coworkers.
• Maintains accurate inventory counts and ensures pricing signage is correct and updated.

Skills

Leadership experience

Customer service

English language proficiency

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a store team member to engage customers, handle opening/closing, and manage cash and returns. You will help maintain inventory, execute pricing tasks, and support store operations while delivering a friendly, efficient customer experience.

Prior leadership experience and fluency in English are required; PTCB certification or pharmacy license may be needed depending on role. This position supports Walgreens' commitment to service and community health.