Store Shift Lead: Customer Experience & Operations

Walgreens; Oswego Township (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Oswego Township, IL, is seeking an energetic team member to support store operations and customer service. You will help open/close the store in the absence of management, handle cash and pricing tasks, process returns, and assist with backroom and vendor deliveries.

Focus on delivering a positive, helpful customer experience and supporting team members. The role requires at least one year in a leadership or key holder capacity and fluency in English.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and handles cash controls.
• Receives, processes, and records sales, refunds, voids, and cash drops.
• Provides and models a distinctive customer experience for shoppers.
• Acts as a liaison between management and team; communicates assigned tasks when leadership is absent.
• Maintains store cleanliness, inventory accuracy, displays, pricing, and signage.
• Oversees vendor deliveries, backroom processes, and basic bookkeeping tasks.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Oswego Township, IL, is seeking an energetic team member to support store operations and customer service. You will help open/close the store in the absence of management, handle cash and pricing tasks, process returns, and assist with backroom and vendor deliveries.

Focus on delivering a positive, helpful customer experience and supporting team members. The role requires at least one year in a leadership or key holder capacity and fluency in English.