Store Shift Lead — Customer Experience & Ops

Walgreens; Evergreen Park (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Evergreen Park, IL is seeking a role focused on store opening/closing duties, cash handling, and delivering an exceptional customer experience. You will manage daily operations, assist customers, and support inventory and display tasks in a fast-paced retail setting.

Responsibilities include greeting customers, resolving issues, coordinating with management when present, and ensuring pricing and promotions are applied accurately.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store when management is absent, including systems start-ups and cash handling.
• Complete returns, refunds, cash drops, and provide change.
• Deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues.
• Maintain inventory accuracy and assist with pricing, displays, and stock rotations.
• Support with vendor deliveries and backroom operations.

Skills

Leadership

Supervisory experience

Retail key holder

English fluency

Customer service

Education

PTCB certification or pharmacy license

Tools

POS system

Inventory software

Job description

Walgreens in Evergreen Park, IL is seeking a role focused on store opening/closing duties, cash handling, and delivering an exceptional customer experience. You will manage daily operations, assist customers, and support inventory and display tasks in a fast-paced retail setting.

Responsibilities include greeting customers, resolving issues, coordinating with management when present, and ensuring pricing and promotions are applied accurately.