Store Shift Lead: Customer Experience & Operations

Walgreens Co.; St. Ann (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in the United States is seeking a capable team member to support store operations, customer service, and cash handling.

You will open and close the store in the absence of management, assist with deliveries through the back door, handle returns, refunds, and cash drops, and ensure the floor and stock room are ready for the day. You will engage customers, resolve issues, and model best practices to deliver a distinctive and friendly experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Handles product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested at cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.

Skills

Leadership experience

Retail key holder

Customer service

Education

PTCB certification

Pharmacy license

Job description

Walgreens Co. in the United States is seeking a capable team member to support store operations, customer service, and cash handling.

You will open and close the store in the absence of management, assist with deliveries through the back door, handle returns, refunds, and cash drops, and ensure the floor and stock room are ready for the day. You will engage customers, resolve issues, and model best practices to deliver a distinctive and friendly experience.