Store Shift Lead: Operations & Customer Experience

Walgreens Co.; Knoxville (TN); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. is seeking a team member to open and close the store in the absence of management, handle cash operations, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience and supporting store operations. Responsibilities include processing returns, refunds, and assisting with price changes while maintaining compliance and customer service standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and ensures readiness for the business day.
• Completes product returns, refunds, and cash handling with accuracy.
• Delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team members when store management is not present.

Skills

Customer service

Leadership

Cash handling

Retail operations

Communication

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens Co. is seeking a team member to open and close the store in the absence of management, handle cash operations, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience and supporting store operations. Responsibilities include processing returns, refunds, and assisting with price changes while maintaining compliance and customer service standards.