Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Charleston (SC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in the United States is seeking a team-oriented associate to support daily store operations, including opening and closing the store, cash handling, and ensuring floor and back stock readiness for a successful business day.

The role emphasizes engaging customers, resolving questions, and delivering a distinctive shopping experience. You will also assist with price changes, inventory accuracy, displays, and collaboration with management to maintain high service standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services; resolves issues to ensure a positive experience.
• Serves as liaison between management and team members when store management is not present, communicating assigned tasks.
• Maintains inventory counts and ensures pricing/signage accuracy; supports displays and stock organization.
• Assists with exterior and interior maintenance, backdoor openings for deliveries, and compliance with store policies.

Skills

Leadership experience

Fluent English

Education

PTCB certification

Pharmacy license

Job description

Walgreens Co. in the United States is seeking a team-oriented associate to support daily store operations, including opening and closing the store, cash handling, and ensuring floor and back stock readiness for a successful business day.

The role emphasizes engaging customers, resolving questions, and delivering a distinctive shopping experience. You will also assist with price changes, inventory accuracy, displays, and collaboration with management to maintain high service standards.