Store Shift Lead: Customer Experience & Operations

Walgreens; North Canton (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store associate to open and close the store in the absence of management, handle cash and refunds, and ensure the floor and stock room are ready for business. The role emphasizes delivering a distinctive customer experience and supporting team members with service excellence.

The position requires one year of leadership or retail experience, fluent English, and familiarity with store systems. Pharmacy-related certification is preferred where applicable.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as state requires.

Responsibilities

• Opens and closes the store in the absence of management, including start-ups and cash handling.
• Completes returns, refunds, and cash drops; provides change at registers.
• Delivers a distinctive and delightful customer experience and models service best practices.
• Gathers and communicates tasks to team when management is not present; supports store operations.
• Maintains inventory accuracy and price signage; assists with backdoor/vendor deliveries.

Skills

Leadership

Retail experience

English proficiency

Education

PTCB certification / pharmacy license

Tools

Store systems knowledge

Cash handling systems

Job description

Walgreens is seeking a store associate to open and close the store in the absence of management, handle cash and refunds, and ensure the floor and stock room are ready for business. The role emphasizes delivering a distinctive customer experience and supporting team members with service excellence.

The position requires one year of leadership or retail experience, fluent English, and familiarity with store systems. Pharmacy-related certification is preferred where applicable.