Store Shift Leader - Customer Experience & Ops

Walgreens; Latham (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a team-oriented associate to help open and close the store in management's absence, handle cash tasks, assist customers, and maintain accurate inventory and pricing. You will model outstanding customer service and support the store's operations and vendor interactions.

The role emphasizes leadership experience, English fluency, and compliance with policies. Pharmacy-related certification or license may be required by state guidelines.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Responsible for cash handling, refunds, and price verifications at the registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves issues.
• Coaches team members on service best practices and smooth operations.
• Manages inventory counts and pricing tasks, including signage and local regulatory compliance.

Skills

Leadership

Customer service

Retail key holder

English fluency

Education

Pharmacy license or PTCB certification

Job description

Walgreens is seeking a team-oriented associate to help open and close the store in management's absence, handle cash tasks, assist customers, and maintain accurate inventory and pricing. You will model outstanding customer service and support the store's operations and vendor interactions.

The role emphasizes leadership experience, English fluency, and compliance with policies. Pharmacy-related certification or license may be required by state guidelines.