Store Shift Lead: Customer Experience & Operations

Walgreens; Florence (AL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store associate to open or close the store when management is unavailable, handle cash and basic backroom tasks, and ensure the floor and stockroom are ready for business. The role emphasizes a distinctive customer experience and proactive service.

Responsibilities include greeting customers, assisting with products and services, and resolving issues to ensure satisfaction. Strong English communication is required to perform daily duties and uphold store standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in absence of management, perform required systems start-ups and cash handling.
• Process returns, void orders, issue refunds, and manage cash drops to the safe.
• Deliver a distinctive and delightful customer experience to every guest.
• Engage customers, assist with products/services, and resolve issues to ensure satisfaction.
• Maintain store inventory accuracy and assist with pricing and signage as required.
• Support backroom operations, ordering processes, and vendor deliveries as needed.
• Assist with bookkeeping activities and compliance with policies and regulations.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store associate to open or close the store when management is unavailable, handle cash and basic backroom tasks, and ensure the floor and stockroom are ready for business. The role emphasizes a distinctive customer experience and proactive service.

Responsibilities include greeting customers, assisting with products and services, and resolving issues to ensure satisfaction. Strong English communication is required to perform daily duties and uphold store standards.