Store Shift Lead: Customer Experience & Operations

Walgreens; Jacksonville (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is hiring for a role responsible for opening/closing the store, basic cashier duties, and ensuring all systems are ready for business. You will handle returns, refunds, cash drops, and provide change, while delivering a distinctive customer experience.

The role emphasizes leadership in a retail environment, with responsibility for inventory control, price changes, displays, and collaboration with management and staff to maintain store readiness and customer satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and ensure all systems and cash handling are prepared for the day.
• Process returns, refunds, cash drops, and register settlements.
• Deliver a distinctive and customer-focused experience to shoppers.
• Assist with vendor deliveries and back door access as needed.
• Maintain accurate inventory and price changes; support displays and shelf resets.
• Support store safety and compliance, including bag checks and lock-up procedures.

Skills

Customer service

Leadership

Communication

Education

PTCB certification or pharmacy license

Job description

Walgreens is hiring for a role responsible for opening/closing the store, basic cashier duties, and ensuring all systems are ready for business. You will handle returns, refunds, cash drops, and provide change, while delivering a distinctive customer experience.

The role emphasizes leadership in a retail environment, with responsibility for inventory control, price changes, displays, and collaboration with management and staff to maintain store readiness and customer satisfaction.