Store Shift Lead - Customer Experience & Ops

Walgreens; Winooski (VT); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking team members who can open and close the store in the absence of store management, perform cash handling, and ensure the floor and stock room are ready for the business day. The role emphasizes delivering a distinctive customer experience and maintaining store systems knowledge.

Responsibilities include engaging customers, processing returns, and assisting with pricing, displays, and inventory. This position requires English fluency and prior leadership experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains store systems and equipment knowledge; assists with displays, pricing changes, and inventory accuracy.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens is seeking team members who can open and close the store in the absence of store management, perform cash handling, and ensure the floor and stock room are ready for the business day. The role emphasizes delivering a distinctive customer experience and maintaining store systems knowledge.

Responsibilities include engaging customers, processing returns, and assisting with pricing, displays, and inventory. This position requires English fluency and prior leadership experience.