Store Shift Lead: Customer Experience & Operations

Walgreens; Fallbrook (CA); On-site; USD 26,174 - 30,307; Full time

Job summary

Walgreens is seeking a store role focused on leadership, cash handling, and delivering a standout customer experience. The position involves opening/closing the store, processing refunds and price changes, and maintaining stock integrity while ensuring compliance with store policies.

The role emphasizes engaging customers, assisting with products and services, and demonstrating Walgreens service standards to create a consistent, delightful shopping environment.

Qualifications

• One year of leadership or supervisory retail experience.
• Fluency in reading, writing, and speaking English.
• We consider applicants with arrest or conviction records.
• PTCB certification or pharmacy license required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Seeks to emulate Walgreens service traits and share best practices with team members.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store role focused on leadership, cash handling, and delivering a standout customer experience. The position involves opening/closing the store, processing refunds and price changes, and maintaining stock integrity while ensuring compliance with store policies.

The role emphasizes engaging customers, assisting with products and services, and demonstrating Walgreens service standards to create a consistent, delightful shopping environment.