Store Shift Lead – Customer Experience & Operations

Walgreens; Gambrills (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Gambrills, MD is seeking a retail associate to support store operations and guest services. You will open and close the store in the absence of management, handle cash and POS duties, process returns, and ensure the floor and stock room are ready for the business day.

You will engage customers, help with product questions, resolve issues, and model Walgreens service traits to provide a delightful shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience is required.
• Fluent reading, writing and speaking English is required.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and communicates best practices to team members.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Gambrills, MD is seeking a retail associate to support store operations and guest services. You will open and close the store in the absence of management, handle cash and POS duties, process returns, and ensure the floor and stock room are ready for the business day.

You will engage customers, help with product questions, resolve issues, and model Walgreens service traits to provide a delightful shopping experience.