Shift Lead: Customer Experience & Store Ops

Walgreens; Prince Frederick (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Maryland is seeking a team member to open and close the store when management is not present, handle cash and POS operations, and ensure the floor and stock room are ready for business. You will assist with vendor deliveries, price changes, and basic back-office tasks.

You will engage customers, resolve questions, and model Walgreens service traits to deliver a delightful shopper experience. This role emphasizes inventory control and compliance with store policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is preferred.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open/close the store in the absence of management and perform required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change as requested.
• Engage customers, deliver a distinctive customer experience, and assist with store operations and merchandising.

Skills

Retail leadership

Customer service

Tools

POS systems

Job description

Walgreens in Maryland is seeking a team member to open and close the store when management is not present, handle cash and POS operations, and ensure the floor and stock room are ready for business. You will assist with vendor deliveries, price changes, and basic back-office tasks.

You will engage customers, resolve questions, and model Walgreens service traits to deliver a delightful shopper experience. This role emphasizes inventory control and compliance with store policies.