Shift Lead - Store Ops & Customer Experience

Walgreens; Chestertown (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a position in Maryland where you will be responsible for opening and closing the store when management is unavailable, handling cash, and ensuring the sales floor and stockroom are ready for the day. You will interact with customers, assist with products and services, and help maintain pricing and inventory accuracy.

The role emphasizes delivering a distinctive customer experience and supporting store operations, including back door access for deliveries and collaboration

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and handles required systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops to the safe; provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure positive experience.
• Maintains store pricing, signage, and executes daily price changes in compliance with local regulations.
• Maintains accurate inventory and supports back-room organization and vendor deliveries.

Skills

Leadership

Customer service

Retail operations

Cash handling

Tools

POS systems

Job description

Walgreens is seeking a position in Maryland where you will be responsible for opening and closing the store when management is unavailable, handling cash, and ensuring the sales floor and stockroom are ready for the day. You will interact with customers, assist with products and services, and help maintain pricing and inventory accuracy.

The role emphasizes delivering a distinctive customer experience and supporting store operations, including back door access for deliveries and collaboration