Store Shift Lead: Customer Experience & Ops

Walgreens

Annapolis (MD)

On-site

USD 23,000 - 28,000

Full time

3 days ago

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Job summary

Walgreens is seeking a store role focused on leadership and customer service in Annapolis. You will open and close the store when management is absent, handle cash and transactions, and ensure the floor and stock room are ready for business.

You will also assist with vendor deliveries and maintain accurate pricing and displays. The role emphasizes delivering a distinctive customer experience, greeting customers, resolving issues, and coaching team members to service excellence while ensuring

Qualifications

One year of leadership, supervisory, or retail key holder experience.
Fluent in reading, writing, and speaking English.
PTCB certification or pharmacy license as required by state; preferred.

Responsibilities

Opens and closes the store in the absence of management and handles start-ups and cash handling.
Ensures floor and stock room are ready for the business day and opens back door for deliveries.
Completes returns, voids, refunds, cash drops, and provides change to registers.
Models and delivers a distinctive and delightful customer experience.
Engages customers, resolves issues, and guides service excellence.
Manages keys, inventory, pricing, and basic store maintenance tasks.
Coaches teammates and supports vendor deliveries and displays compliance.