Store Shift Lead: Lead Ops & Customer Experience

Walgreens; Ruidoso (NM); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team-oriented associate to support store operations and customer experience. The role involves opening the store in the manager’s absence, handling cash, processing refunds, and ensuring floor and stock room readiness for the day.

You will engage customers, resolve questions, and model Walgreens service standards while coaching teammates on inventory, pricing, and displays. This role emphasizes reliable execution and a positive, proactive attitude.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling cash and ensuring readiness for the business day.
• Completes product returns, refunds, and cash handling with accuracy.
• Engages customers to provide a distinctive Walgreens experience and resolves issues.
• Supervises and coaches team members to maintain inventory, pricing, and displays.
• Registers sales and records pricing, voids, and scanning errors with attention to detail.
• Maintains store cleanliness, safety, and compliance with policies and local regulations.

Skills

Leadership experience

English fluency

Customer service excellence

Education

PTCB certification

Job description

Walgreens is seeking a team-oriented associate to support store operations and customer experience. The role involves opening the store in the manager’s absence, handling cash, processing refunds, and ensuring floor and stock room readiness for the day.

You will engage customers, resolve questions, and model Walgreens service standards while coaching teammates on inventory, pricing, and displays. This role emphasizes reliable execution and a positive, proactive attitude.