Store Shift Lead: Customer Experience & Operations

Walgreens; Superior (CO); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is hiring for a retail leadership role focused on opening and closing procedures, cash handling, and delivering a standout customer experience. The position emphasizes engaging customers, processing returns, and supporting inventory and pricing activities.

Ideal candidates have at least one year in a supervisory or key holder role, and are fluent in English. This on-site role fits a Walgreens environment prioritizing service, compliance, and teamwork.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, refunds, and cash handling.
• Delivers a distinctive and delightful customer experience.
• Engages customers and patients, assists with products and services, and resolves issues.
• Models customer service best practices for the team and maintains store standards.

Skills

Customer service

Leadership experience

Cash handling

Communication

Tools

POS system

Job description

Walgreens is hiring for a retail leadership role focused on opening and closing procedures, cash handling, and delivering a standout customer experience. The position emphasizes engaging customers, processing returns, and supporting inventory and pricing activities.

Ideal candidates have at least one year in a supervisory or key holder role, and are fluent in English. This on-site role fits a Walgreens environment prioritizing service, compliance, and teamwork.