Store Service Manager: Lead a Customer-First Team

Hy-Vee, Inc.; Galesburg (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across all departments, ensuring customers receive prompt, friendly service, and leading by example. You will manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we’d love to have you on

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example to maintain positive employee relations.
• Plan and adjust work schedules and assign duties.
• Supervise store activities across departments in the absence of the Department Manager.
• Train workers on store policies and procedures.
• Evaluate employee performance and recommend promotions or transfers.
• Ensure safety procedures and a healthy work environment.
• Handle cash registers and various transactions.
• Order merchandise and verify deliveries.
• Maintain payroll and store data reporting.

Skills

Customer service

Team leadership

Scheduling

Training

Payroll basics

Cash handling

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across all departments, ensuring customers receive prompt, friendly service, and leading by example. You will manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we’d love to have you on