Store Service Manager: Lead Team & Customer Experience

Hy-Vee, Inc.; Norfolk (NE); On-site; USD 38,000 - 54,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to supervise and coordinate the activities of employees across all departments, ensuring customers receive prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most. If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we’d love to have you on our

Qualifications

• High school diploma or equivalent required.
• Two or more years of related retail experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and resolving issues.
• Lead by example to maintain positive employee relations and teamwork.
• Plan, prepare, and adjust work schedules; assign staff to duties and monitor completion.
• Supervise store activities across departments in the absence of Department Manager; step in as needed.
• Train employees on policies and procedures and provide ongoing education.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma

Job description

Hy-Vee, Inc. is seeking a Service Manager to supervise and coordinate the activities of employees across all departments, ensuring customers receive prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most. If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we’d love to have you on our