Retail Service Leader

hyvee; Grimes (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service for customers. You will lead by example, manage schedules, and handle issues while maintaining merchandising standards and compliance.

The role emphasizes developing people, delivering results, and fostering a collaborative, customer-focused store culture in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Strong customer service and leadership skills expected.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and addressing needs.
• Lead by example to foster teamwork, accountability, and positive employee relations.
• Plan, prepare, and adjust work schedules; assign tasks and ensure timely completion.
• Supervise store activities across departments and step in as needed when the Department Manager is away.
• Train staff on store policies and procedures; keep employees updated on changes.
• Evaluate performance and recommend promotions, transfers, or disciplinary actions.
• Safeguard safety procedures to create a safe work environment and handle incidents.

Skills

Customer service

Team leadership

Scheduling

Employee training

Problem solving

Education

High school diploma or equivalent

Two+ years related experience preferred

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service for customers. You will lead by example, manage schedules, and handle issues while maintaining merchandising standards and compliance.

The role emphasizes developing people, delivering results, and fostering a collaborative, customer-focused store culture in a fast-paced retail environment.