Store Service Manager - Customer-Centric Leader

hyvee; Orange City (IA); On-site; USD 30,000 - 39,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to supervise store operations, lead a diverse team, and ensure outstanding customer service. You will manage schedules, handle escalated customer issues, and uphold merchandising and compliance standards.

The role requires a background in retail leadership, with a focus on developing staff, delivering results, and maintaining a fast-paced store environment. Weekend and night shifts are required.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Experience leading a team in a fast-paced retail environment is a plus.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example and maintain positive employee relations storewide.
• Plan and adjust work schedules; assign duties and ensure timely completion.
• Supervise departments in the Store Director's absence and perform duties as needed.
• Train staff on store policies and procedures and provide ongoing education.
• Oversee safety procedures to maintain a safe work environment.
• Handle cash registers and transactional duties as required.
• Report on work schedules and store performance as scheduled.

Skills

Problem solving

Customer service

Team leadership

Communication

Education

High school diploma

Job description

Hy-Vee is seeking a Service Manager to supervise store operations, lead a diverse team, and ensure outstanding customer service. You will manage schedules, handle escalated customer issues, and uphold merchandising and compliance standards.

The role requires a background in retail leadership, with a focus on developing staff, delivering results, and maintaining a fast-paced store environment. Weekend and night shifts are required.